Codenzic

Automation — WhatsApp Automation

Reply BeforeThey Ask Twice.

Official WhatsApp API automation for enquiries, order updates, reminders and campaigns — with human handover built in.

WhatsApp Automation dashboard

What it solves

Customers Chat.Teams Sleep.

Most enquiries now arrive on WhatsApp, often outside working hours, and the first reply usually wins the deal.

Automation handles the predictable part of the conversation and hands the rest to a person with full context.

  • Enquiries answered hours late
  • Same questions answered manually all day
  • No record of chat conversations in the CRM
  • Order and payment updates sent by hand

Features

EverythingIncluded.

Every module is configurable — turn on what you need now and add the rest as the team grows into it.

Conversation Flows

Guided menus that qualify before a human replies.

Instant Replies

24/7 first response with business hours awareness.

Agent Handover

Route to the right team with chat history attached.

Order Updates

Automated status, invoice and delivery messages.

Reminders

Payment, appointment and renewal nudges.

Campaigns

Template-approved broadcasts to opted-in lists.

CRM Sync

Every chat logged against the lead or customer.

Analytics

Response times, drop-off and conversion.

How it works

From EnquiryTo Outcome.

01

Customer messages

From an ad, website or saved number.

02

Bot qualifies

Collects intent, product and contact details.

03

Handed to agent

With the transcript and a created lead.

04

Followed up

Automated reminders until the deal closes.

Product UI

Screens designed for daily use.

WhatsApp Automation screen 1WhatsApp Automation screen 2WhatsApp Automation screen 3

Who it’s for

Teams ThatOutgrew Sheets.

WhatsApp Automation is configured per team, so the same core works for a five-person sales desk and a multi-branch operation.

WhatsApp Automation in use
  • Most common fit

    Startups

  • 02

    Sales Teams

  • 03

    Service Companies

  • 04

    Retail

  • 05

    Clinics & Institutes

Ready To See ItIn Action?

Book a walkthrough of WhatsApp Automation using your own workflow as the example.